Our FAQ

GBTECH is Malaysia's first true hybrid tech-creative company. We don't operate in silos—our engineers, strategists, and storytellers work as one integrated team. This means you get solutions that are as technically sound as they are creatively compelling, without the hassle of coordinating multiple vendors.

Hybrid means we fuse engineering precision with creative storytelling. Our tech solutions are designed with user experience at the core, and our creative campaigns are backed by data and automation. When automation enhances creativity and design drives data, that's where the magic happens.

We work with MSMEs, corporates, and government partners across Malaysia and Southeast Asia. Whether you're a startup seeking visibility, an SME scaling operations, or an enterprise needing integrated solutions—we have packages tailored to your growth stage.

Our office is at Unit 2-1, Level 2, The Podium, Tower 3, UOA Business Park, Jalan Pengaturcara U1/51, Kawasan Perindustrian Temasya, 40150 Shah Alam, Selangor. Our business hours are Monday to Friday, 9:00 AM – 6:00 PM (MYT).

Simply reach out via our Contact Us page, email support@gbtech.my, or call +60176545057. We'll schedule a free consultation to understand your needs and recommend the right solution.

We offer six comprehensive solutions:

• Digital Transformation Accelerator (ERP, cloud migration, cybersecurity)
• AI-Powered Business Intelligence Suite (analytics, dashboards, predictive modeling)
• Smart Automation & Workflow Optimization (AI/RPA, custom workflows)
• Hybrid Cloud-to-Edge Infrastructure (multi-cloud, disaster recovery)
• XR Business Solutions (VR/AR showrooms, immersive training)
• Integrated Marketing Technology Stack (CRM, automation, omnichannel systems)

Absolutely. We offer enterprise-grade technology at MSME-friendly pricing. Our solutions are built for growth, not overspending, with flexible packages that scale with your business.

Yes. Every tech package includes staff training, change management support, and ongoing optimization consultations (monthly or quarterly, depending on the package). We also offer 24/7 infrastructure monitoring for enterprise clients.

Timelines vary by package and complexity. A Digital Transformation Accelerator might take 8-12 weeks, while a full XR Business Solution could take 12-16 weeks. We'll provide a detailed project timeline during your consultation.

Yes. Our Smart Automation and Marketing Technology packages are specifically designed to integrate seamlessly with your current tools and systems, ensuring smooth operations without disruption.

We specialize in customization. Each package can be tailored to your unique business needs, and we're happy to design bespoke solutions that address your specific challenges.

We offer four tiers:

• CME Studio Basic: 4 social posts, 3 short videos, monthly photoshoot (4 hours)
• CME Studio Pro: 25 posts, 6 short videos, monthly photo + video shoot, multi-platform strategy
• CME Studio Elite: 40+ posts, 8 short + 2 long-form videos, bi-weekly shoots, full platform management
• CME Studio Premium: 50+ posts, 12 short + 4 long-form videos, weekly shoots, broadcast-quality production

Not at all. We have a fully equipped production house with professional lighting, audio recording equipment, multi-camera setups, and editing facilities. Everything is handled in-house.

Yes. We offer specialized add-ons for manufacturing (factory tours, process videos), healthcare (patient testimonials, educational content), F&B (food styling, recipe videos), and real estate (property tours, drone footage).

Depending on your package, we manage Instagram, Facebook, LinkedIn, TikTok, and YouTube. Our strategies are platform-native, meaning content is optimized for each channel's unique audience and algorithm.

Every package includes monthly performance reports with insights on engagement, reach, conversions, and ROI. Our Premium tier offers real-time optimization and monthly strategic consultation sessions.

We can customize packages to focus purely on content production. Contact us to discuss your specific needs and we'll create a tailored solution.

It's an opportunity to champion hybrid innovation while earning 25% commission on net profit for every successful referral. You can promote our Tech Solutions, Creative Services, or both.

Entrepreneurs, freelancers, marketers, fitness professionals, IT consultants—anyone with a network and passion for innovation. No prior experience required.

With our high-value packages ranging from RM33K to RM330K+, your referrals can generate serious returns. The 25% commission structure means substantial income potential for active ambassadors.

  Absolutely. You can choose to focus on Tech Solutions, Creative Services, or promote everything GBTECH offers.

You'll get comprehensive training and onboarding, marketing kits and referral tools, a dedicated success manager, and performance tracking with regular payout updates.

Commissions are paid within 5–10 business days after project completion and payment collection.

While we prioritize Malaysian ambassadors who understand the local market, we're open to regional partners who can effectively promote our services in Southeast Asia.

Sign up through our Referral page, download your ambassador toolkit, and start promoting. Your dedicated success manager will guide you through the process.

We operate on a 5-hour focused workday (Monday–Friday) with a Results-Only Work Environment (R.O.W.E.). We prioritize outcomes over hours, giving you autonomy and flexibility while maintaining high standards of excellence.

You work 5 focused, productive hours per day with no micromanagement. This approach maximizes efficiency and gives you more time for wellness, family, and passion projects.

We regularly seek Full Stack Developers, Digital Strategists, XR Designers, Marketing Technologists, and Project Managers. Check our Careers page for current openings.

Both! We welcome full-timers seeking purpose, freelancers craving autonomy, and partners ready to collaborate on strategic projects.

Beyond the 5-hour workday and R.O.W.E. autonomy, you'll get mental health support (therapy and mindfulness tools), fitness incentives, flexible scheduling, and no after-hours messaging expectations.

Yes. Our R.O.W.E. model supports flexible work arrangements. Many team members work from home, co-working spaces, or while traveling—as long as results are delivered.

You'll work on real, high-impact projects for MSMEs, corporates, and government partners across Southeast Asia. Your ideas won't sit in a deck—they'll shape industries.

Visit our Job page and apply to join our talent pool. If you're interested in project-based collaboration, select "Drop Your Resume."

Pricing varies by package and customization. Tech solutions range from mid-tier to enterprise pricing, while CME Studio packages are designed to be MSME-friendly. Contact us for a detailed quote based on your needs.

Yes. Most packages use milestone-based billing, and monthly retainer options are available for ongoing services like CME Studio subscriptions.

Some packages include setup fees for implementation, customization, or initial strategy development. These are clearly outlined in your service agreement.

Refund policies are defined in our Legal Terms and vary by service type. Generally, we offer refunds for services not yet rendered, minus reasonable cancellation fees.

Annual price adjustments are capped at 8% with advance notice. We believe in transparent, predictable pricing.

Yes. We comply fully with Malaysia's Personal Data Protection Act 2010 (PDPA) and use industry-standard security measures including encryption, multi-factor authentication, and regular security audits.

We collect personal data necessary for service delivery: contact details, business information, financial data for billing, and technical usage data. Sensitive data is only collected with explicit consent.

Never without your consent. We only share data with trusted service providers under strict confidentiality agreements, or when legally required.

We retain data only as long as necessary for service delivery and legal compliance (e.g., 7 years for financial records). You can request deletion at any time.

You have the right to access, correct, withdraw consent, or request deletion of your personal data. Contact our Data Protection Officer at support@gbtech.my for any data-related requests.

Our complete Legal Terms and Privacy Policy are available for download on our website. We're also happy to discuss custom agreements for enterprise clients.

Yes. We're seeking visionary investors who want to back Malaysia's first true hybrid tech-creative company. We offer early equity, strategic roles, and co-investment opportunities.

We're projecting RM17.28M revenue in Year 1, scaling to RM40M by Year 3, with a 1,060% ROI trajectory.

Visit our Angel Investor page and click "Request Our Investor Deck" or contact us directly at support@gbtech.my.

Absolutely. We're open to joint ventures, regional campaigns, and collaborations that drive impact. Contact us to explore partnership opportunities.